SHIPPING

Assuming we have stock we always endeavor to post out your order within 1-3 days.

Shipping in France : DPD Predict only, Colissimo for Corsica and other islands  .

  • 0 - 10 kg : 6,00 €

Other european countries : Colissimo Postal system, see shipping zones below.

SHIPPING ZONE

Please keep in mind shipping rates of orders exceeding 10 kilos will be charged at the total weight of package.

Zone 1 : Belgium, Germany, Luxembourg, Netherlands :

  • 0 - 3 kg : 9,90 €
  • 3 - 10 kg : 14,90 €

Zone 2 : Austria, Italy, Ireland, Portugal, Spain:

  • 0 - 3 kg : 12,00 €
  • 4 - 10 kg : 16,00 €

Zone 3 : Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Guadeloupe, Hungary, Iceland, Latvia, Lithuania, Malta, Martinique, Mayotte, Norway, Poland, Réunion, Romania, Saint Barthélemy, Saint Martin, Serbia, Slovakia, Slovenia, Sweden, Switzerland :

  • 0 - 3 kg : 15,00 €
  • 4 - 10 kg : 35,00 €

EXCHANGES, WARRANTY & REPLACEMENTS

We will gladly replace any faulty product (either from manufacturing or transit) within 30 day from the date of purchase through our online store (proof of purchase may be required). Please email info@lovemae.fr with images of the issue and will be in contact as soon as we are able. Please allow 24-48 hours for a reply. 

Items damaged or broken through general or extreme use, not used as intended or if the product is outside the warranty time-frame cannot be replaced.

REFUNDS

You have a period of 14 days from the date of receipt of the order (proof of delivery) to assert your right of withdrawal.
You have changed your mind or want to return the item for any reason.
In this case, thank you for contacting us by email at info@lovemae.fr including your name, order number or invoice indicating that this is a return request.

Returned items must be rigorously new, unused, in original packaging with labels and packaging intact, no later than 14 days after the submission of your request for retraction.

The return costs are your responsibility. Upon receipt, items will be examined by our after-sales service to find out if they are in good condition.
The return address is: Frozzy Europe Agency - 11 Allée Mouesca - 64600 Anglet.
The refund includes delivery costs and will be made as soon as possible after receipt of the goods and the statement of his condition by our customer service.

In any case, the simple return of the good without declaring or refusing to take delivery is not enough to express your will to retract.

The refund will be made by the seller by the same means of payment as for the purchase.

For products purchased through one of Love Mae's stockists please contact them to direct to discuss (same warranty applies).

If you have any questions contact us info@lovemae.fr or call on (+33) 09 81 09 43 09

CUSTOMS/IMPORT DUTIES & TAXES

All orders shipped could possibly need to pay import duties are taxes. These costs are depending on your countries regulations on imports and should be researched before your purchase. Unfortunately we are not able to refund or subsidise these costs. 

Frozzy Europe Agency is legally required to declare the full value paid on shipments.

For more information about import duties and taxes we recommend contacting your local customs office.

CURRENCY

All product and shipping prices quoted on the website are in Euros (€). All transactions are settled in EUROS. Some credit providers may charge additional fees, please contact your credit provider for more information.

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